Frequently Asked Questions

(click on the questions below)

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1Does Road To Range Vehicle & 4WD Accessories have a physical store?
Unfortunately we don’t. We operate out of a single location but we deal with multiple manufacturers throughout Australia so that we can make postage as affordable as possible and so that we limit our chances of being out of stock on any of the items we sell.
2How do I place an order on roadtorange.com.au?
To place an order all you have to do is the following:
  • Search for the product you require by selecting products from the menu or by filling out the search form on the home page.
  • Locate the product you require and select “Add To Cart”.
  • Once the product has been added to your cart you can fill in your personal and payment details and follow the prompts to finish the transaction.
  • Once the transaction has been processed by our website we will receive a notification for the order and will commence packaging your order and notifying the courier.
  • Once the courier arrives to collect your item from us for delivery we will receive a tracking number and will email it through to you so you can track your order.
3How do I register for the newsletter or to keep updated?
At the bottom of our website there is a newsletter signup section on every page where you can type in your email address and signup to our newsletter to receive the latest news and information. I want to change my contact details, how do I do this? To change any of the details you have placed in the order please contact us via email or via our live chat service on our website and we will assist with updating.
4Are my details secure?
Yes. At Road To Range we take your privacy seriously. For more information please see the Road To Range Privacy Policy. All the information we collect is stored securely and we use we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. Road To Range does not store your personal credit card information on our system.
5What forms of payment do you accept on Road To Range Online?
We accept Visa and MasterCard debit and credit cards and we also have the option for direct transfer as well.
6Do you accept Gift Cards on Road To Range Online?
Yes, we accept Road To Range gift certificates in our online store.
7Why has my credit card been declined?
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card does not authorise payment to Road To Range then you will be notified of this during the checkout process. If this was to occur your welcome to talk with us on our live chat service.
8My order didn’t go through, but I think you have charged me?
When you enter your card details to pay for your order your bank automatically deducts the money from your available balance although it is not actually taken from your account until we verify your details.
9Do you deliver Overseas?
At this point in time we do not deliver Overseas.
10My order was confirmed but I have been contacted that an item is out of stock. Why is this?
On the rare occasions an item at our dispatch centre may be damaged, missing or out of stock and we only find out when we go to package your order. If we do find that your item is damaged, missing or out of stock then we will immediately contact all our suppliers throughout Australia in an attempt to find you the same item and have it dispatched from a different location at no extra charge to you. It is a very rare occurrence that none of our suppliers throughout Australia have your item in stock but if this did happen we will contact you to arrange a refund or replacement item in these instances.
11How can I track my delivery?
When you purchase through Road To Range’s online store you’ll be issued an email containing a tracking number. You can use this tracking number to track your order.
12Who do you use for delivery?
We use a variety of different freight companies to deliver your items dependent on its size and your location. Some of these delivery companies include Australia Post, Fastway, Startrack, TNT, Couriers Please and sometimes others as well.
13Do deliveries require a signature?
To ensure the security of your order a signature is required when a delivery is made. We do this so that we can safely have your items delivered.
14What if I am not home to receive delivery of my online order?
If you are not home to receive your online purchase a delivery card will be left that will ask you to either collect your online purchase from your nearest Australia Post outlet or to contact the delivery company and arrange a time to redeliver the item.
15How much do you charge for delivery?
Delivery is based on the item size, shape & weight. Once an order is placed our website will automatically calculate the cheapest freight price for you. As we try to be as competitive as possible we don’t add a markup to our freight prices. Your freight costs no more than it costs us.
16How long will it take to deliver my purchase?
Delivery times do vary based on where the item is being shipped from and to. Usually we see freight being delivered with 3-7 business days but this can take longer under certain circumstances. If you would like a closer estimate please contact us via live chat and we will happily supply you with an estimated delivery date.
17Can I change or cancel my order?
Changes or cancellations to your order for delivery can be made by contacting Road To Range via the live chat system or via email. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes.
18What makes you different from your competitors?
Road To Range is a premium online retailer of quality 4WD and vehicle accessories. We test all our products ourselves to make sure they are suitable to be listed on our online store. This gives us a competitive advantage over our competition because our customers know they are buying quality accessories that are built to last.
19Where do you operate from?
Road To Range operates from multiple locations throughout Australia which means we are less likely to run out of stock and our postage prices stay very competitive. Our main headquarters are in Brisbane, QLD.
20Do you allow for refunds or for a change of mind? If so, how long do customers have to contact you?
If a product is faulty or has been damaged during delivery we will supply you with a new product which is either the same or the newest model once we have received the damaged item back. We do not offer refunds on change of mind or wrong customer orders.
21Where do you post to? How long does it take you to process an order before it is dispatched?
We post our products to anyone within Australia including Tasmania. Order processing usually takes less than 24 hours.
22Where are your packages shipped from?
We have multiple suppliers based throughout the whole of Australia. When an order is placed we locate our nearest supplier and dispatch the item from there to keep postage prices as low as possible. If our nearest supplier does not have stock of the item you have ordered and the item needs to be dispatched from a different supplier location we will not charge you any extra for postage.
23What does “In-transit” mean for Australia Post tracking?
“In-transit” means that the goods have been dispatched from our warehouse and they are travelling to the destination postal dispatch centre or post office, where a local driver or delivery person will be picking them up and delivering them directly to you.